Frequently Asked Questions

Saaz is a premium clothing brand offering high-quality unstitched and stitched ensembles, blending tradition with modern aesthetics.

Delivery time depends on the type of order:

Pakistan: Unstitched & Pret (2-4 Days), Stitched (25-30 Days)

International: Unstitched (7-10 Days), Stitched (30-35 Days)

Pre-Booked Orders: Delivered within 7-10 Days.

We ensure that product colors are represented as accurately as possible. However, slight variations may occur due to different screen settings and lighting conditions.

Orders can be canceled within 24 hours of placement. After this period, cancellations are not possible.

Unstitched outfits can be exchanged for another outfit.

Stitched outfits cannot be exchanged but can be altered for fittings.

If an exchange is not possible, we offer store credit of the same value for future purchases.

Refunds are not available for both stitched and unstitched outfits.

Learn more about exchange & refunds here

Once your order is dispatched, we will send you a tracking number via email or SMS. You can use this number to track your shipment on the courier company’s website.

If you ordered a stitched outfit, we offer alteration services for adjustments. However, stitched outfits cannot be exchanged or refunded.

In case you receive a damaged or defective item, please contact our support team within 24 hours of delivery with pictures of the product. We will review the issue and provide a suitable solution.

We offer multiple payment options, including:

• Cash on Delivery (COD) – Only in Pakistan
• Bank Transfer
• Debit/Credit Card Payments
• International Orders: Payments via credit/debit cards or bank transfers are accepted.

Yes, we offer free shipping across Pakistan. For international orders, shipping charges apply based on location.

Shipping addresses can only be modified within 12 hours of placing the order. After that, changes may not be possible.

Yes, for Cash on Delivery (COD) orders, our team will call or message you for confirmation before processing your order. If we are unable to reach you, your order may be delayed or canceled. Prepaid orders are processed directly without confirmation.

Email: bysaazpk@gmail.com

WhatsApp: +92 339 5016313

Yes, we ship internationally. Delivery charges depend on your location and will be calculated at checkout.

Our courier partner will attempt delivery twice. If you miss both attempts, the order may be returned to us, and you will need to place a new order. Keep your phone number on so that you do not miss courier rider's call.